iPod Information

Look in the onscreen help.
In iPod Help, you can find information on transferring music and files to iPod, automatically updating
iPod, using playlists, and more.
To access iPod Help, open iTunes 2 and choose iPod Help from the Help menu. Type a question and
click Ask.
Check the Web.
For iPod support and technical information, go to the Apple Support Web site at
www.apple.com/support

Software Update
Apple periodically updates iPod’s software to improve performance or add functionality.
To download the iPod Software Updater application, go to www.apple.com/ipod
iPod Tips
Turning iPod on and off
To turn iPod on, press any button. If a song is paused or no song is playing, iPod turns off
automatically after two minutes. To turn iPod off immediately, press and hold the Play button for a few
seconds.

My iPod won’t turn on or respond.

• Make sure the Hold switch is off.
• If that doesn’t work, connect iPod to your computer or to the iPod Power Adapter. Your iPod battery

may need to be recharged.

• If that doesn’t work, your iPod may need to be reset.
• Press and hold the Play and Menu buttons for about 10 seconds, until the Apple logo appears.

My iPod isn’t playing music.

• Make sure the Hold switch is off.
• Make sure the earphone connector is pushed in all the way.
• Make sure the volume is turned up.
• If that doesn’t work, push the Play/Pause button. Your iPod may be paused.

When I connect my iPod to my computer, nothing happens.

• Make sure you have the required system software and version of iTunes. See “iPod System Requirements,”
• Check the FireWire connections.

Unplug the FireWire cable at both ends and plug them back in securely. Use only Apple-branded,
6-pin to 6-pin FireWire cables.

• If that doesn’t work, restart your computer.
• If that doesn’t work, your iPod may need to be reset.

Press and hold the Play and Menu buttons for about 10 seconds, until the Apple logo appears.

• If that doesn’t work, you may need to restore iPod’s software.

To download the iPod software updater application, go to www.apple.com/ipod